Terms of Service

Stillwell provides a dedicated phone number for a household. Calls and texts to that number are routed to the caregiver, answered with caregiver-approved reassurance, or escalated to the household’s chosen contacts. You get a dashboard to configure all of it. We provide the service with care, but phone networks, power, and devices fail; we cannot promise the line is uninterruptible.

Stillwell is not a medical alert service, not a monitoring center, and not a substitute for 911 or local emergency services. It does not dispatch responders, monitor health, or diagnose anything. Alerts go to the private individuals you chose, who may or may not respond. In a life-threatening emergency, call 911. This limitation is shown before purchase and during setup, not only here.

You may activate a line only with the required consents in place: your attestation of authority to arrange the service, your anti-abuse attestation, the household’s consent to recording and processing where used, and — for a cloned voice — the voice owner’s own recorded consent. Where the loved one has a legal representative, that representative’s consent is required. Misrepresenting authority or consent is grounds for immediate termination.

The service exists to care for the person it is set up for. Using it to isolate them, deceive them for financial or personal gain, exercise control over their finances, or harass anyone ends the service, and we may notify the household’s other contacts when safety requires it. The cloned voice never discusses money, never makes outbound sales calls, and never leaves its household — these limits are enforced in software, not just on this page.

Plans are flat-priced with included usage. Reaching a cap degrades the service gracefully — approved recordings and voicemail — and never bills overage unless you opted in. You can cancel any time from the dashboard; the household’s number is held 30 days after cancellation, with advance warning before release, so nothing disappears silently.

To the maximum extent the law allows, our total liability for any claim is limited to the fees you paid in the twelve months before the claim arose. We are not liable for harms caused by phone-network failures, device failures, or the acts of the contacts you designated. Nothing here limits liability that cannot lawfully be limited.

If these terms change materially, the primary caregiver is notified before the change takes effect, and every consent record stores the policy version in force when it was signed. Governing law and venue: to be completed on counsel review.

support@withstillwell.com